01 / PLANNING YOUR PROJECT
Pages and content
List the genuinely different services, audiences, and products the site must explain. Agree whether you provide final copy and images or need planning, writing, photography, or translation. Ten prepared pages are a different project from ten pages needing new research and approvals.
02 / PLANNING YOUR PROJECT
Features and integrations
Search, bookings, payments, accounts, and CRM connections require specifications and verification. Include provider accounts, data fields, failure states, and access requirements. A WhatsApp link has a different scope from an integration that stores and assigns enquiries.
03 / PLANNING YOUR PROJECT
Editing and ownership
Clarify whether staff need a CMS, catalogue management, or custom administration. Ask who owns the domain, source, hosting, and subscriptions. Include handover and training explicitly when needed.
04 / PLANNING YOUR PROJECT
Launch and ongoing costs
Separate initial development from hosting, paid providers, maintenance, and future changes. Agree checks, review stages, support boundaries, and the process for changes in scope. Compare quotes using those responsibilities rather than only the headline price.